Cookie Policy

This Cookie Policy explains how Total Damp Repair LTD (“we”, “us”, or “our”) uses cookies and similar tracking technologies on our website totaldamprepair.com. By continuing to use our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, improve user experience, and provide information to website owners.

Cookies can be ‘session cookies’ (which expire when you close your browser) or ‘persistent cookies’ (which remain on your device for a defined period).

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for our website to function and cannot be disabled. They are typically set in response to actions you take, such as filling in forms or setting privacy preferences. Without these cookies, the website cannot operate properly.

2.2 Performance and Analytics Cookies

We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These cookies collect anonymous data including pages visited, time spent on site, and traffic sources, helping us improve our website’s content and usability.

• Google Analytics: Tracks site usage and visitor behaviour anonymously.

• Session duration and bounce rate tracking to improve user experience.

2.3 Functional Cookies

These cookies allow our website to remember your preferences and provide enhanced, personalised features. For example, remembering your location or language preferences.

2.4 Marketing and Targeting Cookies

We may use cookies set by advertising platforms such as Google Ads and Meta (Facebook) to deliver relevant advertisements and track campaign performance. These cookies may track your browsing activity across websites.

• Google Ads: Conversion tracking and remarketing.

• Meta Pixel: Audience targeting and ad performance measurement.

3. Third-Party Cookies

Some cookies on our website are placed by third-party service providers. These third parties may use the data collected through these cookies for their own purposes, in accordance with their own privacy policies. Third-party providers we use may include:

• Google (Analytics, Ads)

• Meta / Facebook

• WhatsApp (click-to-chat functionality)

• Trustindex (review widgets)

4. How to Manage Cookies

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling certain cookies may affect the functionality of our website.

You can manage cookies through your browser settings:

• Google Chrome: Settings > Privacy and Security > Cookies

• Mozilla Firefox: Options > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Manage Website Data

• Microsoft Edge: Settings > Privacy, Search and Services > Cookies

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

5. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept all cookies, manage your preferences, or decline non-essential cookies. Your preferences will be stored and respected on future visits.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page with a revised date.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

• Email: info@totaldamprepair.com

• Phone: 020 3962 0881

• Website: totaldamprepair.com