Effective Date: 07 July 2025
Last Updated: 07 July 2025

At Total Damp Repair LTD, we are committed to protecting your privacy and ensuring that any personal data we collect is handled in a safe, secure, and transparent manner.

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, contact us, or use our services.

1. Who We Are

Total Damp Repair LTD
Registered in England
Company Number: 16038360
Email: info@totaldamprepair.com

2. Information We Collect

We may collect the following types of information when you visit our website or engage our services:

• Name
• Email address
• Phone number
• Property address
• Service enquiry details
• Technical data (e.g., IP address, browser type, and cookies)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries
• Arrange property surveys or site visits
• Provide our services, including reports and quotations
• Process invoices and payments
• Improve our website and customer service
• Comply with legal obligations

We do not sell your data or share it with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you give us permission to contact you
• Contract – to provide services or quotes you have requested
• Legitimate interest – to improve our services and respond to your needs
• Legal obligation – to comply with tax or legal reporting requirements

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using encrypted devices and GDPR-compliant systems.

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal or tax obligations.

6. Cookies

Our website uses cookies to improve user experience, track anonymous website analytics, and help us understand how visitors use the site.

You can control or disable cookies through your browser settings at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict how we process your data
• Withdraw consent at any time

To make a request, please email info@totaldamprepair.com.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., booking tools, reviews). We are not responsible for the privacy practices of these external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@totaldamprepair.com
Phone: 07438455300